Two Locations to serve your needs.
Our city location is located in Sutherland in Saskatoon. It has 3 unique spacious parks for your pup which allows for indoor and outdoor play. The dogs are under supervision from 6.30am to 8.30pm enjoying playing with our staff and furry friends.
The acreage location is located 10 minutes east of Saskatoon. The acreage location can accommodate unaltered animals. All dogs are given plenty of supervised play time in our large fenced outdoor play yard.
Playful Paws Tours
The staff at Playful Paws Pet Center would like to welcome you to tour our building with us. Just ask front reception to have someone show you around!
Tours are available anytime during our open hours 7 DAYS A WEEK!
Please note our customer pick up and drop off times are usually busy between 7am-9am and 4pm-6pm and as such wait times may occur.
TO OUR CUSTOMERS OF PLAYFUL PAWS PET CENTER
On September 10 of 2016, we experienced a devastating tragedy within our kennel. We lost fourteen incredibly loved friends and beautiful animals that perished while under our care. Our first and foremost thoughts and condolences remain with the owners and the families of these beloved pets. They entrusted us with the care of their precious family members, and we failed them in the most unthinkable of ways. We sincerely apologize for the devastating loss of their beloved pets and yet we understand that no apology will ever be sufficient.
We feel it important to provide an explanation of what happened, and so we provide this information:
We have done our best to be transparent about the causes of this tragedy and to ensure that it will never occur again. We cooperated fully with the SPCA and the Saskatoon Police Service, in a manner said by investigators to be “unprecedented”. Following that investigation, we felt it was important to accept responsibility for what transpired, and as such advised the Crown of our decision to enter a guilty plea. We hope that this action helped spare the owners, our staff, and all other people affected by this tragic event, further sadness and suffering.
Playful Paws Pet Center grew out of what began as a decision as a landlord to rent out vacant warehouse space back in 2007. The tenant who leased the building had in-depth experience in the pet industry, was well-known and trusted, and wanted to establish a dog boarding and daycare facility. We agreed to rent the space to him, and then watched as he grew his business and attracted an extraordinarily committed and caring staff. As the business grew, our tenant’s vision grew. We supported him and provided him with funding, which he used to substantially renovate the building. Renovations concluded in early 2011, and included additional daycare and boarding space, a larger retail area and space for an attached veterinary clinic. Notably; during these renovations the first veterinarian to occupy the vet clinic space asked our renter to relocate a thermostat from the waiting room into the operating area. He complied with her request.
Regrettably, the renter’s vision did not translate into business success, and our tenant ceased to carry on business in May of 2012. He left behind a building that had been remodelled for the very specific purpose of pet care, with over 30 very dedicated staff and many dog owners who relied upon that business for dog care.
Faced with the prospect of closing the facility, putting the staff out of work, and turning away the pet owners, we decided instead to do our best to keep the operation open, using existing facilities and staff.
Since then, the foundation upon which Playful Paws operated has been its staff and their love for animals. From the beginning, we have been very comfortable with and have had full and complete respect for the capabilities of this team of staff. They are very good at what they do and their love of and dedication to the pets in their care was and is immediately obvious to everyone who comes to Playful Paws. We have had and continue to have full confidence in the managers and the supervisory team at Playful Paws, who work well with their staff, and who continue to seek ways to improve the operation and to address concerns.
We now know (because of the investigation undertaken by protection services) that from a time well before we took over the operation as Playful Paws, the staff and animals were experiencing uneven temperatures within the building. Their concerns were not severe (temperatures swings were typically 3 – 5 degrees), there did not appear to be any consistency in the imbalance, and once the overhead doors were closed and the facility was readied for night operation, temperatures balanced quickly. Playful Paws had and continues to have a maintenance contract with a reputable HVAC supplier, who regularly visits the facility. In the spring of 2016, in an effort to be more proactive on issues, we had increased the frequency of their service intervals. In view of all the foregoing, our staff and managers, for 5 ½ years believed these temperature variations to be idiosyncrasies of an older, remodelled building and not a resolvable problem.
This, sadly, takes us to the question: What went wrong? Following the tragic event in September, an independent heating and cooling expert was brought in to investigate and to determine and eliminate the cause. It took several days to complete this investigation and the issue was not simple to diagnose. We now know there were several contributing factors.
The most important was the expert’s discovery that when the thermostat in the veterinary clinic was moved in 2011, it was incorrectly wired by the licenced electrician. This error affected the two thermostats wired in further sequence of that thermostat and they are the ones that control the temperature in the upstairs boarding rooms. The thermostats in these upstairs rooms displayed the room temperature and the heating and cooling set points, but they were not otherwise functional, and despite outward appearance, would not call for heating or cooling. The result was that the thermostat on the main floor and the one in the veterinary clinic controlled all heat and cooling on both floors of the expanded building. When the lower room temperature setting was increased, these thermostats called for heat. The lower level area in which they were located was more susceptible to heat loss, and as a result, the temperature in the upstairs boarding area became higher than that near those thermostats. As soon as the temperature at the functioning thermostat reached the required setting, the heat would shut off and the temperature would balance out.
It was also determined that on the day before this tragedy, someone in the building set one of the working thermostats to the maximum heat setting. This meant that the thermostat continued to call for heat throughout the night, and the balancing out process did not occur.
The foregoing is offered in the interests of explanation and disclosure, consistent with the approach we have undertaken since the outset. It is not intended in any way to point fingers at any person, any staff or at our heating contractor.
In hindsight, this may not have occurred if at any point in the years since the building expansion we had asked the HVAC supplier to investigate or correct the temperature variations. Because the temperature imbalances did not exceed a few degrees, and always balanced out overnight there was not a reason to believe that the pets were in danger. This is particularly so when dealing with imbalances of a few degrees, which is not uncommon in homes and in industrial buildings, including warehouses. While the outcome of September 10th would have been different; the latent wiring defect was very difficult to detect and took the HVAC professional a significant amount of time and trial error diagnosis to find the source of the problem.
Right after the accident, we were made aware of the availability of thermostat alarm sensors that would have alerted us to the temperature issue. We immediately installed locking boxes around the thermostats, as well as these temperature sensors that are wired directly into our alarm system to alert us of any irregular heating or cooling issues. Since Playful Paws installed these, we have been advised that many other facilities have now done the same and we sincerely hope this tragedy results in all kennel facilities having these alarms installed.
Although nothing we can do will ever make this better or restore these pets to their owners, soon after the accident we moved to compensate the affected families for their loss. We fully accept responsibility for what happened at Playful Paws and wish that we would have done more. Our hearts and sincerest apologies go out to the pets, their owners, and the children affected by this tragedy.
We would like to thank each and every person that has shown their love and support for all the staff, customers and the dogs. It did not go unnoticed, and has helped us all immensely.
Playful Paws Pet Center